The customer rules the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world

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Bibliographic Details
Main Author: Beemer, C. Britt
Other Authors: Shook, Robert L. 1938-
Format: Book
Published: New York McGraw-Hill Professional 2009
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii,332 p. 24 cm
Bibliography:Includes bibliographical references (p. 303-322) and index
ISBN:9780071603652 (hbk.)
0071603654 (hbk.)