The customer rules the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world
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| Format: | Unknown |
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New York
McGraw-Hill Professional
2009
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvii,332 p. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 303-322) and index |
| ISBN: | 9780071603652 (hbk.) 0071603654 (hbk.) |
How to turn customer service into customer sales