Service science, management and engineering education for the 21st century
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| Other Authors: | , |
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| Format: | Unknown |
| Published: |
New York
Springer
2008
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| Series: | Service science: Research and Innovations in the Service Economy
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The management of the information department 
Designing Customer Service Processes