A complete and balanced service scorecard creating value through sustained performance improvement

A complete and balanced service scorecard creating value through sustained performance improvement

Saved in:
Bibliographic Details
Main Author: Tyagi, Rajesh K.
Other Authors: Gupta, Praveen 1957-
Format: Unknown
Published: Upper Saddle River, N.J. FT Press 2008
Subjects:
Customer services
Service industries > Management
Total quality management > Management
Performance > Measurement
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!
Be the first to leave a comment!
You must be logged in first

Similar Items