A complete and balanced service scorecard creating value through sustained performance improvement

A complete and balanced service scorecard creating value through sustained performance improvement

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Bibliographic Details
Main Author: Tyagi, Rajesh K.
Other Authors: Gupta, Praveen 1957-
Format: Book
Published: Upper Saddle River, N.J. FT Press 2008
Subjects:
Customer services
Service industries > Management
Total quality management > Management
Performance > Measurement
Online Access:Click Here to View Status and Holdings.
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