A complete and balanced service scorecard creating value through sustained performance improvement

Saved in:

Bibliographic Details
Main Author:	Tyagi, Rajesh K.
Other Authors:	Gupta, Praveen 1957-
Format:	Unknown
Published:	Upper Saddle River, N.J. FT Press 2008
Subjects:	Customer services Service industries > Management Total quality management > Management Performance > Measurement
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-417779
020	#	#	\|a 0131986007 (hbk. : alk. paper)
020	#	#	\|a 9780131986008
040	#	#	\|a DLC \|c ITMB
090	0	0	\|a HD9980.5 \|b .T93 2008
100	1	#	\|a Tyagi, Rajesh K.
245	1	2	\|a A complete and balanced service scorecard \|b creating value through sustained performance improvement \|c Rajesh K. Tyagi, Praveen Gupta
260	#	#	\|a Upper Saddle River, N.J. \|b FT Press \|c 2008
300	#	#	\|a xxv, 293 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references(p. 275-282) and index
650	#	0	\|a Customer services
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Total quality management \|x Management
650	#	0	\|a Performance \|x Measurement
700	1	#	\|a Gupta, Praveen \|d 1957-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=417779
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|