A complete and balanced service scorecard creating value through sustained performance improvement

A complete and balanced service scorecard creating value through sustained performance improvement

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Bibliographic Details
Main Author: Tyagi, Rajesh K.
Other Authors: Gupta, Praveen 1957-
Format: Unknown
Published: Upper Saddle River, N.J. FT Press 2008
Subjects:
Customer services
Service industries > Management
Total quality management > Management
Performance > Measurement
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxv, 293 p. ill. 24 cm
Bibliography:Includes bibliographical references(p. 275-282) and index
ISBN:0131986007 (hbk. : alk. paper)
9780131986008

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