Virtual reference best practices tailoring services to your library

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Bibliographic Details
Main Author:	Kern, M. Kathleen
Format:	Book
Published:	Chicago American Library Association 2009
Subjects:	Electronic reference services (Libraries)
Online Access:	Click Here to View Status and Holdings.
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001	wils-415015
020	#	#	\|a 9780838909751 (alk. paper)
020	#	#	\|a 0838909752 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a Z711.45 \|b .K47 2009
100	1	#	\|a Kern, M. Kathleen
245	1	0	\|a Virtual reference best practices \|b tailoring services to your library \|c M. Kathleen Kern
260	#	#	\|a Chicago \|b American Library Association \|c 2009
300	#	#	\|a viii, 148 p. \|b ill. \|c 28 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Electronic reference services (Libraries)
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=415015
964	#	#	\|c BOK \|d 01