Customer care excellence how to create an effective customer focus

Customer care excellence how to create an effective customer focus

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Bibliographic Details
Main Author: Cook, Sarah
Format: Unknown
Published: London Kogan Page 2008
Edition:5th ed
Series:Professional paperback series
Subjects:
Customer services
Customer relations
Consumer satisfaction
Total quality management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:vi, 280 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:9780749453510
0749453516
9780749450663
0749450665

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