Living service how to deliver the service of the future today

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Bibliographic Details
Main Author:	Silvester, Marc
Other Authors:	Ahmed, Mohi
Format:	Book
Published:	Harlow, England FT Prentice Hall 2008
Subjects:	Customer services Service industries
Online Access:	Click Here to View Status and Holdings.
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MARC


LEADER	00000n a2200000 a 4501
001	wils-407341
020	#	#	\|a 9780273715351 (alk. paper)
020	#	#	\|a 0273715356 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .S557 2008
100	1	#	\|a Silvester, Marc
245	1	0	\|a Living service \|b how to deliver the service of the future today \|c Marc Silvester and Mohi Ahmed
260	#	#	\|a Harlow, England \|b FT Prentice Hall \|c 2008
300	#	#	\|a xiv, 162 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 153-155) and index
650	#	0	\|a Customer services
650	#	0	\|a Service industries
700	1	#	\|a Ahmed, Mohi
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=407341
964	#	#	\|c BOK \|d 01