Living service how to deliver the service of the future today

Living service how to deliver the service of the future today

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Bibliographic Details
Main Author: Silvester, Marc
Other Authors: Ahmed, Mohi
Format: Book
Published: Harlow, England FT Prentice Hall 2008
Subjects:
Customer services
Service industries
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiv, 162 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. 153-155) and index
ISBN:9780273715351 (alk. paper)
0273715356 (alk. paper)

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