Keeping score using the right metrics to drive world-class performance
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| Format: | Unknown |
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New Delhi
Prentice-Hall of India
2007
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| Online Access: | Click Here to View Status and Holdings. |
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| 001 | wils-399429 | ||
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| 020 | # | # | |a 8120331109 |
| 040 | # | # | |a DLC |d ITMB |
| 090 | 0 | 0 | |a HD58.9 |b .B76 2007 |
| 100 | 1 | # | |a Brown, Mark Graham |
| 245 | 1 | 0 | |a Keeping score |b using the right metrics to drive world-class performance |c Mark Graham Brown |
| 260 | # | # | |a New Delhi |b Prentice-Hall of India |c 2007 |
| 300 | # | # | |a ix, 198 p. |b ill. |c 25cm |
| 504 | # | # | |a Includes bibliographical references (p. 193-194) and index |
| 650 | # | 0 | |a Job satisfaction |x Evaluation |
| 650 | # | 0 | |a Organizational effectiveness |x Evaluation |
| 650 | # | 0 | |a Customer services |x Evaluation |
| 650 | # | 0 | |a Industrial efficiency |x Evaluation |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=399429 |
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Keeping score using the right metrics to drive world-class performance