Customer service intelligence perspectives for human resources and training

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Bibliographic Details
Main Author:	Van der Wage, Lynn
Format:	Book
Published:	Oxford Butterworth-Heinemann 2008
Subjects:	Customer services > Study and teaching
Online Access:	Click Here to View Status and Holdings.
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Description
Physical Description:	xx, 187 p. ill. 25 cm
Bibliography:	Includes bibliographical references and index
ISBN:	9780750681902 (pbk.) 075068190X (pbk.)

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