Understanding services management integrating marketing, organisational behaviour, operations, and human resource management

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Bibliographic Details
Other Authors: Glynn, William J., Barnes, James G.
Format: Book
Published: Chichester, England Wiley 1995
Subjects:
Online Access:Click Here to View Status and Holdings.
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020 # # |a 9788120329355 
040 # # |a DLC  |d ITMB 
090 0 0 |a HD9980.5  |b .U53 1995 
245 0 0 |a Understanding services management  |b integrating marketing, organisational behaviour, operations, and human resource management  |c edited by William J. Glynn and James G. Barnes 
260 # # |a Chichester, England  |b Wiley  |c 1995 
300 # # |a xxvi, 485 p.  |b ill.  |c 24 cm 
504 # # |a Includes bibliographical references and index 
526 0 # |a EM701  |b AM770  |5 AM 
526 0 # |a Human Capital Management  |b Executive Master of Administrative Science  |5 Faculty of Administrative Science and Policy Studies 
650 # 0 |a Service industries  |x Management 
650 # 0 |a Customer services  |x Management 
650 # 0 |a Service industries  |x Marketing 
650 # 0 |a Customer services  |x Marketing 
700 1 # |a Glynn, William J. 
700 # # |a Barnes, James G. 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=397879 
964 # # |c BOK  |d 01 
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