Customer service in an instant 60 ways to win customers and keep them coming back

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Bibliographic Details
Main Authors:	Bailey, Keith 1945- (Author), Leland, Karen (Author)
Format:	Book
Language:	English
Published:	Franklin Lakes, NJ Career Press 2008
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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008	t2008 a 001 eng D
020	#	#	\|a 9781601630131
020	#	#	\|a 1601630131
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041	0	#	\|a eng
090	0	0	\|a HF5415.5 \|b .B3425 2008
100	1	#	\|a Bailey, Keith \|d 1945- \|e author
245	1	0	\|a Customer service in an instant \|b 60 ways to win customers and keep them coming back \|c Keith Bailey & Karen Leland
264	#	1	\|a Franklin Lakes, NJ \|b Career Press \|c 2008
264	#	4	\|c ©2008
300	#	#	\|a 159 pages \|b illustrations \|c 21 cm
336	#	#	\|a text \|2 rdacontent
337	#	#	\|a unmediated \|2 rdamedia
338	#	#	\|a volume \|2 rdacarrier
500	#	#	\|a Includes index
500	#	#	\|a "Master the four core customer styles. Learn to say 'no' with service. Bounce back from service breakdowns."
650	#	0	\|a Customer services
700	1	#	\|a Leland, Karen \|e author
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=397283
964	#	#	\|c BOK \|d 01
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