Customer service in an instant 60 ways to win customers and keep them coming back

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Bibliographic Details
Main Authors: Bailey, Keith 1945- (Author), Leland, Karen (Author)
Format: Book
Language:English
Published: Franklin Lakes, NJ Career Press 2008
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Description
Item Description:Includes index
"Master the four core customer styles. Learn to say 'no' with service. Bounce back from service breakdowns."
Physical Description:159 pages illustrations 21 cm
ISBN:9781601630131
1601630131