Serving the Difficult Customer a how-to-do-it manual for library staff
Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
Neal-Schuman Publishers
1994
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| Series: | How-to-do-it manuals for libraries
no 39 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner. |
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| Physical Description: | x, 166 pages illustration 28 cm |
| Bibliography: | Includes bibliographical references (p. 159-163) and index |
| ISBN: | 1555701612 9781555701611 |
Dealing with difficult people in the library 
Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals