How you do...what you do create service excellence that wins clients for life
Offers a roadmap to attracting loyal clients - and enjoying continual growth. This book shows you, whether you're a business leader, client service executive, or sales manager, the specific strategies for creating the most service-centered and client-focused sales organization in various fields...
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Format: | Book |
Language: | English |
Published: |
New York
McGraw-Hill
2008
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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005 | 2020628141757 | ||
008 | t2008 a 001 eng D | ||
020 | # | # | |a 9780071592789 |
020 | # | # | |a 0071592784 |
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041 | 0 | # | |a eng |
090 | 0 | 0 | |a HF5415.5 |b .L585 2008 |
100 | 1 | # | |a Livingston, Bob |d 1937- |e author |
245 | 1 | 1 | |a How you do...what you do |b create service excellence that wins clients for life |c by Bob Livingston |
264 | # | 1 | |a New York |b McGraw-Hill |c 2008 |
264 | # | 4 | |c ©2008 |
300 | # | # | |a xi, 296 pages |b illustrations |c 24 cm |
336 | # | # | |a text |2 rdacontent |
337 | # | # | |a unmediated |2 rdamedia |
338 | # | # | |a volume |2 rdacarrier |
500 | # | # | |a Includes index |
520 | # | # | |a Offers a roadmap to attracting loyal clients - and enjoying continual growth. This book shows you, whether you're a business leader, client service executive, or sales manager, the specific strategies for creating the most service-centered and client-focused sales organization in various fields of business. |
650 | # | 0 | |a Customer services |
650 | # | 0 | |a Customer relations |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=396398 |
964 | # | # | |c BOK |d 01 |
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