Service management systems how to create competitive advantages through integrated work management, materials management, facilities management, and cost management systems
This book advocates the use of integrated service management sys- tems for better work management, materials management, facilities management, and cost management in work-order-oriented service businesses. The expected result of implementing modern service man- agement systems is the achievement of...
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
1989
©1989 |
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| Online Access: | Click Here to View Status and Holdings. |
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Positioning Services in Competitive Market 
Complex service delivery processes strategy to operations