Service management systems how to create competitive advantages through integrated work management, materials management, facilities management, and cost management systems
This book advocates the use of integrated service management sys- tems for better work management, materials management, facilities management, and cost management in work-order-oriented service businesses. The expected result of implementing modern service man- agement systems is the achievement of...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
1989
©1989 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | This book advocates the use of integrated service management sys- tems for better work management, materials management, facilities management, and cost management in work-order-oriented service businesses. The expected result of implementing modern service man- agement systems is the achievement of competitive advantages in the marketplace |
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| Item Description: | Includes index |
| Physical Description: | xiii, 202 pages illustrations 24 cm |
| ISBN: | 0070675775 9780070675773 |
Positioning Services in Competitive Market