The best service is no service how to liberate your customers from customer service, keep them happy, and control costs

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Bibliographic Details
Main Author:	Price, Bill 1950-
Other Authors:	Jaffe, David 1963-
Format:	Unknown
Published:	San Francisco Jossey-Bass 2008
Edition:	1st ed
Subjects:	Customer services > Management Service industries > Management Consumer satisfaction Service industries > Customer services
Online Access:	Click Here to View Status and Holdings.
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