SERVICE MARKETING people, technology, strategy
Significantly revised, restructured, and updated to reflect the challenges facing today's service managers, this text/reader/casebook combines conceptual rigor with real world examples and practical applications. Exploring both concepts and techniques of marketing for an exceptionally broad ran...
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J.
Pearson/Prentice Hall
2004
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| Edition: | FIFTH EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 9780131268463 |
| 020 | # | # | |a 0131268465 |
| 040 | # | # | |a DLC |d ITMB |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.122 |b .L68 2004 |
| 100 | 1 | # | |a Lovelock, Christopher H. |e author |
| 245 | 1 | 0 | |a SERVICE MARKETING |b people, technology, strategy |c Christopher H. Lovelock ; Jochen Wirtz |
| 250 | # | # | |a FIFTH EDITION |
| 264 | # | 1 | |a Upper Saddle River, N.J. |b Pearson/Prentice Hall |c 2004 |
| 264 | # | 4 | |c ©2004 |
| 300 | # | # | |a xviii, 652 pages |b illustrations |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a Significantly revised, restructured, and updated to reflect the challenges facing today's service managers, this text/reader/casebook combines conceptual rigor with real world examples and practical applications. Exploring both concepts and techniques of marketing for an exceptionally broad range of service categories and industries, the Fifth Edition also features, eight current readings from leading thinkers in the field, and 15 compelling classroom-tested cases |
| 526 | 0 | # | |a HTH551 |b HM220 |5 HM |
| 526 | 0 | # | |a Hospitality Service Marketing |b Bachelor of Science (HONS) Hotel Management |5 Faculty Hotel And Tourism Management |
| 650 | # | 0 | |a Professions |x Marketing |
| 700 | 1 | # | |a Wirtz, Jochen |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=389570 |
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Services marketing people, technology, strategy