The telephone interviewer's handbook how to conduct standardized conversations

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Bibliographic Details
Main Author: Gwartney, Patricia A.
Format: Book
Published: San Francisco, CA Jossey-Bass, A Wiley Imprint 2007
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xix, 315 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:9780787986384 (pbk.)
0787986380 (pbk.)