Super series providing quality to customers

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Bibliographic Details
Corporate Author:	Institute of Leadership & Management
Other Authors:	Pardey, David
Format:	Book
Published:	London Elseviar/Pergamon Flexible Learning 2007
Edition:	5th ed
Subjects:	Total quality management Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


LEADER	00000n a2200000 a 4501
001	wils-386662
020	#	#	\|a 9780080464206
040	#	#	\|a ITMB
090	0	0	\|a HD62.15 \|b .S87 2007
245	0	0	\|a Super series \|b providing quality to customers \|c [editor:David Pardey]
246	3	0	\|a Providing quality to customers
250	#	#	\|a 5th ed
260	#	#	\|a London \|b Elseviar/Pergamon Flexible Learning \|c 2007
300	#	#	\|a xi, 97 p. \|b ill. (some col.) \|c 30 cm
650	#	0	\|a Total quality management
650	#	0	\|a Customer services
700	1	#	\|a Pardey, David
710	1	#	\|a Institute of Leadership & Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=386662
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00250##a002.5.2\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|