Customer service skills for success
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boston
McGraw-Hill
2009
|
| Edition: | 4th ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-386404 | ||
| 020 | # | # | |a 9780073545448 (alk. paper) |
| 020 | # | # | |a 0073545449 (alk. paper) |
| 040 | # | # | |a DLC |d ITMB |
| 090 | 0 | 0 | |a HF5415.5 |b .L83 2009 |
| 100 | 1 | # | |a Lucas, Robert W. |
| 245 | 1 | 0 | |a Customer service |b skills for success |c Robert W. Lucas |
| 250 | # | # | |a 4th ed. |
| 260 | # | # | |a Boston |b McGraw-Hill |c 2009 |
| 300 | # | # | |a xx, 294 p. |b ill. (some col.) |c 26 cm. |
| 504 | # | # | |a Includes bibliographical references (p. 288) and index |
| 526 | 8 | # | |a OCS461 |b BM235 |5 BM |
| 526 | # | # | |a Customer Service Principles |b Bachelor of Health Administration (Honors) |5 Faculty Of Business Management |
| 650 | # | 0 | |a Customer services |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=386404 |
| 964 | # | # | |c BOK |d 01 |
CUSTOMER SERVICE SKILLS FOR SUCCESS