Service Management Operations, Strategy, Information Technology

Service Management Operations, Strategy, Information Technology

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Bibliographic Details
Main Authors: Fitzsimmons, James A. (Author), aFitzsimmons, Mona J. (Author)
Format: Book
Language:English
Published: Boston McGraw-Hill/Irwin 2008
Edition:Sixth edition
Subjects:
Service industries > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 537 pages illustrations 29 cm 1 CD-ROM (4 3/4 in.)
Bibliography:Includes bibliographical references and indexes
ISBN:0071263462
9780071263467

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