AWARD-WINNING CUSTOMER SERVICE 101 Ways to Guarantee Great Performance

• Main Author: Evenson, Renée 1951- (Author)
• Format: Book
• Language: English
• Published: New York AMACOM 2007
• Subjects: Customer services > Training of; Employees > Training of; Customer relations
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xvii, 232 pages 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780814474549; 0814474543

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.