The loyalty advantage essential steps to energize your company, your customers, your brand

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Bibliographic Details
Main Author: Durkin, Dianne 1947-
Format: Unknown
Published: New York AMACOM, American Management Association 2005
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 229 p. 24 cm
Bibliography:Includes bibliographical references (p. 201-219) and index
ISBN:0814408176
9780814408179