The handbook of customer satisfaction and loyalty measurement
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
Aldershot, Hampshire, England
Ashgate
2006
|
| Edition: | 3rd ed |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-374506 | ||
| 020 | # | # | |a 9780566087448 (alk. paper) |
| 020 | # | # | |a 0566087448 (alk. paper) |
| 040 | # | # | |a DLC |d ITMB |
| 090 | 0 | 0 | |a HF5415.335 |b .H55 2006 |
| 100 | 1 | # | |a Hill, Nigel |d 1952- |
| 245 | 1 | 4 | |a The handbook of customer satisfaction and loyalty measurement |c Nigel Hill and Jim Alexander |
| 250 | # | # | |a 3rd ed |
| 260 | # | # | |a Aldershot, Hampshire, England |b Ashgate |c 2006 |
| 300 | # | # | |a xiv, 273 p. |b ill. |c 25 cm |
| 504 | # | # | |a Includes bibliographical references (p. [261]-263) and index |
| 650 | # | 0 | |a Consumer satisfaction |v Handbooks, manuals, etc. |x Evaluation |
| 650 | # | 0 | |a Marketing research |v Handbooks, manuals, etc. |x Evaluation |
| 700 | 1 | # | |a Alexander, Jim |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=374506 |
| 964 | # | # | |c BOK |d 01 |
| 998 | # | # | |a 00250##a003.5.1||00260##a003.5.1||00260##b003.5.1||00260##c003.5.1||00300##a003.5.1||00300##b003.5.1||00300##c003.5.1|| |
Handbook of customer satisfaction and loyalty measurement