The handbook of customer satisfaction and loyalty measurement

The handbook of customer satisfaction and loyalty measurement

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Bibliographic Details
Main Author: Hill, Nigel 1952-
Other Authors: Alexander, Jim
Format: Book
Published: Aldershot, Hampshire, England Ashgate 2006
Edition:3rd ed
Subjects:
Consumer satisfaction > Handbooks, manuals, etc. > Evaluation
Marketing research > Handbooks, manuals, etc. > Evaluation
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiv, 273 p. ill. 25 cm
Bibliography:Includes bibliographical references (p. [261]-263) and index
ISBN:9780566087448 (alk. paper)
0566087448 (alk. paper)

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