Delivering excellent service quality in aviation a practical guide for internal and external service providers

Delivering excellent service quality in aviation a practical guide for internal and external service providers

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Bibliographic Details
Main Author: Kossmann, Mario
Format: Book
Published: Aldershot, England; Burlington, VT Ashgate 2006
Subjects:
Airplanes > Design and construction > Quality control
Aircraft industry > Customer services > Quality control
Airlines > Customer services > Quality control
Airports > Management > Quality control
Online Access:Click Here to View Status and Holdings.
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