Delivering excellent service quality in aviation a practical guide for internal and external service providers

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Bibliographic Details
Main Author:	Kossmann, Mario
Format:	Book
Published:	Aldershot, England; Burlington, VT Ashgate 2006
Subjects:	Airplanes > Design and construction > Quality control Aircraft industry > Customer services > Quality control Airlines > Customer services > Quality control Airports > Management > Quality control
Online Access:	Click Here to View Status and Holdings.
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