Delivering excellent service quality in aviation a practical guide for internal and external service providers

Saved in:

Bibliographic Details
Main Author:	Kossmann, Mario
Format:	Book
Published:	Aldershot, England; Burlington, VT Ashgate 2006
Subjects:	Airplanes > Design and construction > Quality control Aircraft industry > Customer services > Quality control Airlines > Customer services > Quality control Airports > Management > Quality control
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-373516
020	#	#	\|a 0754647250 (alk. paper)
020	#	#	\|a 9780754647256
040	#	#	\|a YDXCP \|d ITMB
090	0	0	\|a TL671.28 \|b .K67 2006
100	1	#	\|a Kossmann, Mario
245	1	0	\|a Delivering excellent service quality in aviation \|b a practical guide for internal and external service providers \|c Mario Kossmann
260	#	#	\|a Aldershot, England; \|a Burlington, VT \|b Ashgate \|c 2006
300	#	#	\|a xvi, 192 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. [187]-188) and index
650	#	0	\|a Airplanes \|x Design and construction \|x Quality control
650	#	0	\|a Aircraft industry \|x Customer services \|x Quality control
650	#	0	\|a Airlines \|x Customer services \|x Quality control
650	#	0	\|a Airports \|x Management \|x Quality control
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=373516
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a003.5.1\|\|00260##a002.8.2\|\|00260##b003.5.1\|\|00260##c003.5.1\|\|00300##a003.5.1\|\|00300##b003.5.1\|\|00300##c003.5.1\|\|