Going live starting and running a virtual reference service
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons...
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| Format: | Unknown |
| Language: | English |
| Published: |
Chicago
American Library Association
2003
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Starting and operating live virtual reference services a how-to-do-it manual for librarians 
Digital versus non-digital reference ask a librarian online and offline