Business process management and the balanced scorecard using processes as strategic drivers

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Bibliographic Details
Main Author:	Smith, Ralph F. 1953-
Format:	Book
Published:	Hoboken, N.J. J. Wiley & Sons 2007
Subjects:	Strategic planning > Management Performance > Management Workflow > Management Benchmarking (Management)
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9780470047460 (cloth : alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD62.17 \|b .S65 2007
100	1	#	\|a Smith, Ralph F. \|d 1953-
245	1	0	\|a Business process management and the balanced scorecard \|b using processes as strategic drivers \|c Ralph F. Smith
260	#	#	\|a Hoboken, N.J. \|b J. Wiley & Sons \|c 2007
300	#	#	\|a x, 227 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Strategic planning \|x Management
650	#	0	\|a Performance \|x Management
650	#	0	\|a Workflow \|x Management
650	#	0	\|a Benchmarking (Management)
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=372514
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