Business process management and the balanced scorecard using processes as strategic drivers

Business process management and the balanced scorecard using processes as strategic drivers

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Bibliographic Details
Main Author: Smith, Ralph F. 1953-
Format: Book
Published: Hoboken, N.J. J. Wiley & Sons 2007
Subjects:
Strategic planning > Management
Performance > Management
Workflow > Management
Benchmarking (Management)
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:x, 227 p. ill. 24 cm
ISBN:0470047461 (cloth : alk. paper)
9780470047460 (cloth : alk. paper)

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