Service productivity management improving service performance using data envelopment analysis (DEA)

Service productivity management improving service performance using data envelopment analysis (DEA)

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Bibliographic Details
Main Author: Sherman, H. David
Other Authors: Zhu, Joe 1968-
Format: Book
Published: New York Springer 2006
Subjects:
Service industries > Labor productivity
Industrial productivity > Management
Service industries > Management
Data envelopment analysis > Labor productivity
Online Access:Click Here to View Status and Holdings.
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