Service productivity management improving service performance using data envelopment analysis (DEA)

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Bibliographic Details
Main Author:	Sherman, H. David
Other Authors:	Zhu, Joe 1968-
Format:	Book
Published:	New York Springer 2006
Subjects:	Service industries > Labor productivity Industrial productivity > Management Service industries > Management Data envelopment analysis > Labor productivity
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9780387332116 (hardback)
020	#	#	\|a 0387332111 (hardback)
020	#	#	\|a 9780387332314 (e-book)
020	#	#	\|a 0387332316 (e-book)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .S472 2006
100	1	#	\|a Sherman, H. David
245	1	0	\|a Service productivity management \|b improving service performance using data envelopment analysis (DEA) \|c H. David Sherman, Joe Zhu
260	#	#	\|a New York \|b Springer \|c 2006
300	#	#	\|a xxii, 328 p. \|b ill. \|c 24 cm. \|e 1 CD-ROM (4 3/4 in)
500	#	#	\|a "Includes DEAFrontier software"
504	#	#	\|a Includes bibliographical references (p [309]-318) and index
650	#	0	\|a Service industries \|x Labor productivity
650	#	0	\|a Industrial productivity \|x Management
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Data envelopment analysis \|x Labor productivity
700	1	#	\|a Zhu, Joe \|d 1968-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=371920
964	#	#	\|c BOK \|d 01