Service productivity management improving service performance using data envelopment analysis (DEA)

Service productivity management improving service performance using data envelopment analysis (DEA)

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Bibliographic Details
Main Author: Sherman, H. David
Other Authors: Zhu, Joe 1968-
Format: Book
Published: New York Springer 2006
Subjects:
Service industries > Labor productivity
Industrial productivity > Management
Service industries > Management
Data envelopment analysis > Labor productivity
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:"Includes DEAFrontier software"
Physical Description:xxii, 328 p. ill. 24 cm. 1 CD-ROM (4 3/4 in)
Bibliography:Includes bibliographical references (p [309]-318) and index
ISBN:9780387332116 (hardback)
0387332111 (hardback)
9780387332314 (e-book)
0387332316 (e-book)

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