Care packages for your customers an idea a week to enhance customer service

Care packages for your customers an idea a week to enhance customer service

Presents a customer-service kit for businesses. This book includes work sheets, checklists, self-assessments, brainstorming exercises, and 52 specific, customer-focused ideas that helps improve service and increase sales

Saved in:
Bibliographic Details
Main Author: Glanz, Barbara A. (Author)
Format: Book
Language:English
Published: New York McGraw-Hill 2007
Subjects:
Customer services
Customer relations
Customer loyalty
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000nam a2200000#i 4501
001 wils-371370
005 202062811916
008 t2007 a 001 ENG D
020 # # |a 0071484213 
020 # # |a 9780071484213 
040 # # |a DLC  |b eng  |c DLC  |d UiTM  |e rda 
041 0 # |a eng 
090 0 0 |a HF5415.5  |b .G548 2007 
100 1 # |a Glanz, Barbara A.  |e author 
245 1 0 |a Care packages for your customers  |b an idea a week to enhance customer service  |c Barbara A. Glanz 
264 # 1 |a New York  |b McGraw-Hill  |c 2007 
264 # 4 |c ©2007 
300 # # |a xxi, 201 pages  |b illustrations  |c 21 cm 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
500 # # |a Includes index 
520 # # |a Presents a customer-service kit for businesses. This book includes work sheets, checklists, self-assessments, brainstorming exercises, and 52 specific, customer-focused ideas that helps improve service and increase sales 
650 # 0 |a Customer services 
650 # 0 |a Customer relations 
650 # 0 |a Customer loyalty 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=371370 
964 # # |c BOK  |d 01 
998 # # |a 00264#1a002.8.2||00264#1b002.8.4||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1||00500##a002.17.2||00520##a007.2||00520##b007.2|| 

Similar Items