Training library staff and volunteers to provide extraordinary customer services
Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels--from fron...
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| Format: | Book |
| Language: | English |
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London
Neal-Schuman Publishers
2006
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| Online Access: | Click Here to View Status and Holdings. |
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Training skills for information and library staff