Training library staff and volunteers to provide extraordinary customer services

Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels--from fron...

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Bibliographic Details
Main Author: Todaro, Julie Beth (Author)
Other Authors: Smith, Mark 1956-
Format: Unknown
Language:English
Published: London Neal-Schuman Publishers 2006
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Online Access:Click Here to View Status and Holdings.
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