Training library staff and volunteers to provide extraordinary customer services

Training library staff and volunteers to provide extraordinary customer services

Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels--from fron...

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Bibliographic Details
Main Author: Todaro, Julie Beth (Author)
Other Authors: Smith, Mark 1956-
Format: Book
Language:English
Published: London Neal-Schuman Publishers 2006
Subjects:
Library employees > Training of
Libraries > Customer services
Volunteer workers in libraries > Training of
Online Access:Click Here to View Status and Holdings.
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