Service orient or be doomed! how service orientation will change your business
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| Format: | Unknown |
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Hoboken, N.J.
Wiley
2006
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiii, 258 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0471768588 (cloth) 9780471768586 |
Service oriented enterprises 
The Universal Service Desk (USD) Implementing, controlling and improving service delivery