Service orientation winning strategies and best practices

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Bibliographic Details
Main Author:	Allen, Paul R.
Other Authors:	Higgins, Sam
Format:	Book
Published:	Cambridge, UK.; New York Cambridge University Press 2006
Subjects:	Organizational effectiveness Customer services Support services (Management)
Online Access:	Click Here to View Status and Holdings.
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001	wils-367348
020	#	#	\|a 0521843367 (hbk.)
020	#	#	\|a 9780521843362
040	#	#	\|a UKM \|d ITMB
090	0	0	\|a HF5415.5 \|b .A438 2006
100	1	#	\|a Allen, Paul R.
245	1	0	\|a Service orientation \|b winning strategies and best practices \|c Paul Allen ; Sam Higgins ... [et al.]
260	#	#	\|a Cambridge, UK.; \|a New York \|b Cambridge University Press \|c 2006
300	#	#	\|a xxiii, 336 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references (p. 326-328) and index
650	#	0	\|a Organizational effectiveness
650	#	0	\|a Customer services
650	#	0	\|a Support services (Management)
700	1	#	\|a Higgins, Sam
700	#	#	\|a Allen, Paul R.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=367348
964	#	#	\|c BOK \|d 01