Service orientation winning strategies and best practices

Service orientation winning strategies and best practices

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Bibliographic Details
Main Author: Allen, Paul R.
Other Authors: Higgins, Sam
Format: Book
Published: Cambridge, UK.; New York Cambridge University Press 2006
Subjects:
Organizational effectiveness
Customer services
Support services (Management)
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxiii, 336 p. ill. 26 cm
Bibliography:Includes bibliographical references (p. 326-328) and index
ISBN:0521843367 (hbk.)
9780521843362

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