Five star service, one star budget how to create magic moments for your customers that get you notice, remembered, and referred

Five star service, one star budget how to create magic moments for your customers that get you notice, remembered, and referred

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Bibliographic Details
Main Author: Heppell, Michael
Format: Book
Published: New York Pearson/Prentice Hall Business 2006
Subjects:
Consumer satisfaction > Management
Customer services > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 128 p. ill. 24 cm
ISBN:9780273707929 (alk. paper)
0273707922

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