Dealing with difficult peoples how to deal with nasty customers, demanding bosses, and annoying co-worker

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Bibliographic Details
Main Author:	Cava, Roberta
Format:	Book
Published:	Buffalo, N.Y. Firefly Book 2004
Edition:	Rev. ed
Subjects:	Interpersonal conflict Interpersonal communication > Psychological aspects Work > Psychological aspects
Online Access:	Click Here to View Status and Holdings.
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