Dealing with difficult peoples how to deal with nasty customers, demanding bosses, and annoying co-worker

Dealing with difficult peoples how to deal with nasty customers, demanding bosses, and annoying co-worker

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Bibliographic Details
Main Author: Cava, Roberta
Format: Book
Published: Buffalo, N.Y. Firefly Book 2004
Edition:Rev. ed
Subjects:
Interpersonal conflict
Interpersonal communication > Psychological aspects
Work > Psychological aspects
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:viii, 224 p. 23 cm
Bibliography:Includes bibliographical references (p. 219-220) and index
ISBN:155297927X (pbk.)

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