Customer Service Career Success Through Customer Loyalty

Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievemen...

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Bibliographic Details
Main Author:	Timm, Paul R. (Author)
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. PEARSON Prentice Hall 2008
Edition:	FOURTH EDITION
Subjects:	Customer relations Consumer satisfaction Success in business Customer services
Online Access:	Click Here to View Status and Holdings.
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