Customer Service Career Success Through Customer Loyalty
Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievemen...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J.
PEARSON Prentice Hall
2008
|
| Edition: | FOURTH EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Add Tag MARC
| LEADER | 00000cam#a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-363852 | ||
| 005 | 20206299426 | ||
| 008 | 220602t20082008NJU #g| ##001 |#eng#D | ||
| 020 | # | # | |a 0132236583 |q paperback |
| 020 | # | # | |a 9780132236584 |q paperback |
| 040 | # | # | |a DLC |b eng |c DLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.5 |b .T513 2008 |
| 100 | 1 | # | |a Timm, Paul R. |e author |
| 245 | 1 | 0 | |a Customer Service |b Career Success Through Customer Loyalty |c PAUL R. TIMM |
| 250 | # | # | |a FOURTH EDITION |
| 264 | # | 1 | |a Upper Saddle River, N.J. |b PEARSON Prentice Hall |c 2008 |
| 264 | # | 4 | |c ©2008 |
| 300 | # | # | |a xviii, 281 pages |b illustrations |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the text, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success. |
| 650 | # | 0 | |a Customer relations |
| 650 | # | 0 | |a Consumer satisfaction |
| 650 | # | 0 | |a Success in business |
| 650 | # | 0 | |a Customer services |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=363852 |
| 964 | # | # | |c BOK |d 01 |
CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY