Customer Service Career Success Through Customer Loyalty

• Main Author: Timm, Paul R. (Author)
• Format: Book
• Language: English
• Published: Upper Saddle River, N.J. PEARSON Prentice Hall 2008
• Edition: FOURTH EDITION
• Subjects: Customer relations; Consumer satisfaction; Success in business; Customer services
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xviii, 281 pages illustrations 26 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 0132236583; 9780132236584

Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the text, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success.